MASTER SERVICE AGREEMENT
SOUTHERN SIGN GUYS
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This Sign Installation Agreement (the "Agreement") is made and entered into as of the date of the Client's signature (the "Effective Date"), by and between Southern Sign Guys ("SSG") and the undersigned client (the "Client").
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SCOPE OF WORK
SSG agrees to install signage as described in the Client’s approved order. The scope of work includes, but is not limited to, the design, fabrication, delivery, and/or installation of signage as specified. Any modifications or additions requested after accepting this Agreement may result in additional charges. The parties agree that all communications, including emails, texts, and other electronic forms of communication, shall be deemed as valid as written agreements and shall be enforceable under this Agreement. For non-signage products or services, see “10. OTHER SERVICES” section below.
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ORDER CHANGES
Once the artwork or signage has been approved by the Client and the order is in production, any requests for changes or modifications to the order may result in additional fees. The Client acknowledges that excessive changes to the artwork prior to production may also incur additional art fees. The Client also accepts that such changes may affect the estimated completion time and overall project costs. SSG will inform the Client of any additional charges before proceeding with the requested changes.
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OWNERSHIP & RIGHTS
SSG retains full ownership of all artwork, designs, and/or signage created for the Client until full payment has been received. The Client does not obtain any rights to the artwork, signage, or any related materials until the balance is paid in full. SSG reserves the right to reclaim or remove any unpaid signage at its discretion, subject to applicable laws.
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INSTALLATION SITE & PERMITS
The Client is responsible for providing accurate information regarding the installation site, including any restrictions, property boundaries, and necessary approvals. SSG will obtain and provide necessary permits before installation begins at the expense of the Client. The Client is also responsible for ensuring that adequate electrical power is available at the sign location prior to installation. SSG is not responsible for any delays caused by the unavailability of electrical power or inaccurate site information.
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SCHEDULING & ACCESS
SSG will make reasonable efforts to complete the installation within the estimated timeframe. The Client must ensure that the site is accessible and free of obstructions at the agreed installation date and time. SSG is not responsible for delays caused by the Client, site conditions, unforeseen circumstances, or weather-related factors, including but not limited to high winds, heavy rain, or extreme temperatures. Additionally, SSG is not liable for delays caused by shipping, customs clearance, or supply chain disruptions beyond its control. If installation is delayed due to these factors, SSG will notify the Client and reschedule at the earliest available date.
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PRICING & PAYMENT TERMS
All pricing is provided in the Client’s estimate and/or invoice. A non-refundable deposit may be required before scheduling work. Full payment is due upon delivery, with terms of net 15 days unless otherwise agreed in writing. Failure to make timely payments may result in additional fees and/or legal action.
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LIABILITY & DAMAGES
SSG will take reasonable care during installation but is not liable for pre-existing site conditions, structural integrity issues, or damages resulting from hidden utilities or unforeseen obstacles. SSG is responsible for scheduling services to identify underground utilities and ensuring a safe working environment. The Client acknowledges that when removing or modifying existing signage, older sign faces, frames, or components may crack, break, or become damaged due to age, material deterioration, or previous installation methods. SSG is not responsible for such damages and will not be liable for repairs or replacements unless otherwise agreed in writing.
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WARRANTY & MAINTENANCE
SSG provides a limited warranty on workmanship for 1 year from the completion date for most signage. This warranty covers defects in art design, fabrication, and/or installation but does not cover damages due to misuse, weather conditions, vandalism, or modifications by third parties. The Client is responsible for regular maintenance of installed signage unless otherwise specified in writing. For digital/LED signage, SSG offers a 6-year parts warranty provided by the manufacturer and a 1-year labor warranty for installation-related workmanship. The Client is responsible for following manufacturer guidelines for proper use and maintenance. Failure to do so may void the warranty.
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TERMINATION & CANCELLATION
Either party may terminate this Agreement with written notice. If the Client cancels after materials have been ordered or work has commenced, the Client remains responsible for incurred costs. Deposits are non-refundable.
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OTHER SERVICES
SSG offers additional services beyond signage installation, including print and promotional products, custom apparel, websites, and advertising services. The terms and conditions outlined in this Agreement shall apply to these services, with the exception that the conditions related to site electricity, permits, installation, and warranty specific to signage do not apply to these other services. Warranty terms, maintenance responsibilities, and liability related to print and promotional products, custom apparel, and other non-signage services will be provided separately or as outlined in respective quotes and agreements. The Client agrees to review and accept any additional terms specific to non-signage services before commencement.
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INDEMNIFICATION
The Client agrees to indemnify, defend, and hold SSG and its employees, agents, and subcontractors harmless from any and all claims, damages, liabilities, losses, or expenses, including reasonable attorney fees, arising out of or related to the installation site’s conditions, the Client’s failure to disclose accurate site information, or third-party actions.
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ENTIRE AGREEMENT
This Agreement constitutes the entire understanding between the parties and supersedes any prior agreements, whether written or oral. Modifications must be agreed to in writing by both parties.